Help and FAQs

To register for an account, click the Login / Sign up button located in the top right side of our homepage.

You can visit the Password Reset page to have an email sent to you to reset your password.

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.

Reach us at 010-4018628

Once your order is placed, we cannot guarantee that it can be cancelled. If you wish to cancel your order, please contact us as soon as possible.

Reach us at 010-4018628

We do offer installation services for specific equipment purchased through our site. To be sure that everything goes smoothly when it comes to installing your new equipment, you can reach us at 010-4018628

***Installation services may incur additional charges or fees.

Please visit the Track Your Order section of our site or, if you are a registered user, you may log into your account and go to the My Orders section to check the status of your order.

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, you can log into your account and go to My Orders. You will see an option to “Download Invoice” for each order you have placed. If you do not have an account with us, please contact us to request a copy via email.

In stock items usually ship within 1-2 business days.

For orders that will ship via local courier service, the transit times are the same with a possible 1 to 2 days variance. Delivery by local courier service will typically add 3-5 days to the order’s transit time.

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

In-stock items generally ship in 1-2 business days. For items shipping directly from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to assist.

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to us. We will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

There is no minimum order requirement to purchase from our site. We accept all orders large and small!

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 3 business days of receiving your order so we can find a solution for you!

***If your order shipped via Common Carrier, please read carefully!***
If any item or packages are missing, you MUST do the following:

• Note it clearly on the delivery receipt before signing it
• Keep your copy of the delivery receipt
• Contact us within 1 business day

While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help you track your order. When split, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders.

All orders placed through F&B Kitchen Equipment online store will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, your orders cannot be picked up from our warehouses.

If you are registered with us and have multiple shipping addresses saved to your account, you are able to ship full orders to multiple addresses. Simply proceed through our secure checkout and click on Ship to Multiple Addresses on the Review and Payment screen. From there, you are able to check all addresses, select specific addresses, or uncheck all previously selected addresses to ship only to the default address. Remember, if you choose to ship to multiple addresses, your order will be duplicated, meaning it will ship in full to all locations selected. Please also note that we are not able to split up an order to ship to multiple addresses.

If any part of your order is damaged or missing, please contact us within 1 business day of receiving your order so we can find a solution for you.

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

• Note it clearly on the delivery receipt before signing
• Keep your copy of the delivery receipt
• Contact us within 1 business day
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

There are rare occasions where our freight carriers may lose a shipment. In those situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. Traces with ground carriers take approximately 1-3 business days. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the Klang Valley. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days.

If your delivery time is over a holiday, please add an additional 3-5 days for delivery. Our warehouses observe the following holidays. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

These orders must be placed before 12:00 p.m. GMT+8 to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 12:00 p.m. GMT+8 will be processed on the following business day.

We ship stocked items from our warehouses in Klang Valley area. Some items may ship directly from the manufacturer’s warehouse.

Shipping costs are calculated on a per-item basis. For this reason, adding items without free shipping to your cart will add a shipping charge to your order.